Frequently Asked Questions

Following the difficult decision to cancel EMBRAACE, the AACE 29th Annual Scientific & Clinical Congress, AACE has received many kind emails of support and we are very grateful to those of you who have taken the time to write.

We have also received many questions, which we have collected and answered below. Please check back frequently as we will continue to update this page.

Please click on each section below to expand and collapse FAQs.

On January 31, 2020, the World Health Organization declared that the coronavirus constitutes a “public health emergency of international concern.” The confirmed cases in the DC metro area led the mayor of DC to declare a state of emergency on March 11, 2020, and the Washington DC Department of Health has issued an emergency rulemaking regarding mass gatherings. Similarly, President Trump declared a nationwide state of emergency on March 13, 2020. On Sunday, March 15, 2020, the Centers for Disease Control issued a recommendation that events of more than 50 people scheduled over the next 8 weeks be cancelled or postponed.

In light of these extraordinary government prohibitions on large gatherings of people, and notification from a majority of faculty and a number of attendees that they are under indefinite travel restrictions, AACE leadership determined that it would not be possible to hold an annual meeting this year.

All registrations for EMBRAACE have been cancelled and any cancellation fees will be waived. You can expect to receive a full refund of fees paid within three weeks. If your original form of payment is unable to receive the refunded fees, please contact aace@prereg.net.

All attendee and exhibitor reservations booked through AACE’s housing partner, Connections Housing, have been cancelled and the $100 cancellation fee will be waived. If you were charged a cancellation fee prior to the cancellation of the meeting, you will receive a refund. If your original form of payment is unable to receive the refund, please contact aace@connectionshousing.com.

If you booked outside the AACE block, you should contact the hotel directly.

We are unable to provide refunds for personally booked travel expenses. We apologize for any inconvenience and challenges this may cause you. In terms of air travel, many airlines are waiving change fees and updating their policies daily. Please work directly with your airline. If you purchased travel insurance, please contact your provider for information and next steps.

You may direct your concerns to membership@aace.com

Please submit your presentation as planned through the poster management system. If you have any questions please submit them to abstracts@aace.com

Award winners will still receive their awards; they will be sent to winners by mail to their home addresses. AACE/ACE will publicize the award winners’ achievements. If you have any questions, please contact kleo@aace.com or Glenn Sebold at gsebold@aace.com.

Travel grant award winners will still have their abstracts recognized award winners in the journal supplement. Travel grant awardees are asked to please cancel their travel plans. If you have any questions regarding your travel grant, please contact Asma Ibrahim at aibrahim@aace.com.

Yes, for all 2020 candidates, you will still receive your certificate by email over the next several weeks and your medallion will be available at the 2021 Annual Meeting. If you have any questions, please contact Sara Goldberg at sgoldberg@aace.com.

AACE is currently exploring opportunities to reschedule and hold the Business Meeting later this year.

EMBRAACE exhibitors and sponsors will be contacted with further information as soon as possible. We want to work through the various processes so this is done as efficiently as possible. Please contact aaceexhibits@spargoinc.com if you have additional questions.

Education & Program Inquiries: education@aace.com
Abstracts and E-Posters: abstracts@aace.com
Registration Inquiries: (678) 341-3074 or aace@prereg.net
Housing Inquiries: (702) 675-6582 or aace@connectionshousing.com
General Meetings Inquiries: meetings@aace.com
AACE Membership/Customer Service: (904) 353-7878 or membership@aace.com